Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets out the rules that apply to all use of the Services provided by ClearStack B.V., operating under the brand quicksrv.io ("Company", "we", "us", or "our"). It is designed to protect our customers, our infrastructure, our network neighbours, and the wider Internet from harmful, illegal, or disruptive activity, and to allow us to operate a stable, secure, and lawful hosting platform.

The AUP is intentionally broad. It is not possible to list every form of abuse; the examples in this document are illustrative, not exhaustive. We retain reasonable discretion to determine whether conduct violates this AUP.

This AUP applies to:

• all Services provided by ClearStack B.V. under the quicksrv.io brand, including KVM Cloud VPS in the Netherlands and the United Kingdom and cPanel Hosting in the United Kingdom, as well as any future Services we may offer;
• all Customers, account holders, authorised users, resellers, and end-users who access or use the Services in any way; and
• all content, data, traffic, and activity originating from, passing through, or directed at our infrastructure in connection with the Services.

By registering an account, placing an Order, or using the Services, you agree to this AUP. The AUP is incorporated by reference into our Terms of Service. In the event of a conflict between this AUP and the Terms of Service, the more specific provision prevails; mandatory law prevails in any case.

Capitalised terms not defined here have the meaning given to them in our Terms of Service. In addition:

You agree to use the Services only:

• for lawful purposes and in accordance with all applicable laws and regulations of the Netherlands, the European Union, the United Kingdom (where relevant), and any other jurisdiction with which your activity has a relevant connection;
• in a manner that respects the rights, privacy, security, and property of third parties;
• in a manner that does not endanger the security, integrity, availability, or reputation of our infrastructure, our network, our IP space, our other customers, or upstream providers; and
• in good faith, without attempting to circumvent technical or contractual limits, fair-use thresholds, fraud controls, or enforcement actions.

You are at all times solely responsible for your own activity and for all activity carried out under your account, by your applications, or by your End Users.

You must not use the Services to host, store, distribute, link to, generate, or transmit Content that:

• is illegal under Dutch, EU, or UK law, including content that infringes intellectual property rights, trade-secret rights, or privacy rights;
• depicts or promotes child sexual abuse, child exploitation, or any sexual content involving minors (zero tolerance — see Section 14);
• incites, promotes, facilitates, or glorifies terrorism, violent extremism, genocide, mass violence, or hatred or discrimination against any group based on race, ethnicity, religion, nationality, gender, sexual orientation, disability, or any other protected characteristic;
• threatens, harasses, defames, stalks, doxxes, or otherwise harms specific individuals;
• depicts extreme violence, gore, animal cruelty, or non-consensual sexual content;
• constitutes fraud, deception, or impersonation, including phishing pages, fake login portals, fake support sites, fake government or banking sites, romance-scam material, investment scams, or counterfeit-goods storefronts;
• is malicious in nature, including malware, ransomware, spyware, stalkerware, rootkits, keyloggers, droppers, exploit kits, command-and-control servers, or stolen data dumps;
• facilitates evasion of sanctions, anti-money-laundering rules, export controls, or other regulatory regimes; or
• is otherwise likely to expose us, our customers, or third parties to civil or criminal liability.

Content that is lawful but high-risk (e.g. adult content, gambling, pharmacies, financial services) is allowed only where it complies with all applicable laws, all required licences are in place, and reasonable safeguards (age verification, KYC, etc.) are implemented. We may at our discretion require evidence of compliance, restrict, or refuse such workloads.

You must not use the Services to:

• gain or attempt to gain unauthorised access to any system, account, network, device, or data, including by exploiting vulnerabilities, brute-forcing credentials, password spraying, credential stuffing, or session hijacking;
• launch, host, control, participate in, or facilitate Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks, amplification or reflection attacks, traffic floods, or "stresser/booter" services;
• scan, probe, fingerprint, or enumerate networks, ports, services, or applications operated by third parties without their documented authorisation;
• intercept, sniff, or tamper with traffic that is not addressed to you, or perform man-in-the-middle attacks;
• spoof IP addresses, MAC addresses, hostnames, DNS records, BGP announcements, email headers, or any other identifying information;
• operate open resolvers, open relays, open proxies, or other services that are reasonably likely to be abused by third parties;
• distribute, command, or coordinate botnets or any form of compromised infrastructure;
• circumvent or attempt to circumvent any security, authentication, rate-limiting, monitoring, or abuse-prevention mechanism, whether ours or operated by a third party;
• engage in any activity that triggers null-routing, RBL/DNSBL listings, peering complaints, or other reputational damage to our IP space or network.

Authorised, contractually agreed security research and penetration testing against systems you own or are explicitly authorised to test is permitted, provided it does not affect our infrastructure or third parties. You must notify us in advance if such activity could plausibly be confused with an attack.

You must not use the Services to:

• send unsolicited bulk email or messages ("spam"), regardless of content;
• send email or messages in violation of applicable anti-spam laws, including the ePrivacy Directive as implemented in the Netherlands and equivalent laws in the recipient's jurisdiction;
• forge or falsify email headers, envelope addresses, return paths, or other routing information;
• operate open relays, open proxies, or other infrastructure that allows third parties to send mail through your systems;
• send mail to addresses obtained without a clear, demonstrable, and lawful opt-in, or to purchased, scraped, or harvested address lists;
• send phishing, smishing, vishing, or any other deceptive messaging;
• engage in mailing practices that result in excessive complaints, bounce rates, or listings on reputational blocklists.

Where you operate mailing infrastructure on our Services, you must maintain proper authentication (SPF, DKIM, DMARC where applicable), honour unsubscribe requests promptly, and keep records of consent. We may require evidence of consent and compliance at any time.

The Services are shared infrastructure, even where individual virtual machines are dedicated to you. You must not use the Services in a way that:

• materially degrades the performance, stability, or availability of our infrastructure or that of our other customers;
• monopolises shared resources such as CPU, memory, disk I/O, network I/O, or inodes beyond the documented limits of your plan;
• circumvents resource limits, fair-use thresholds, or quotas through technical means;
• generates traffic patterns that are abusive, deceptive, or designed to evade billing or measurement;
• uses the Services primarily as a data repository, backup target, or file-distribution endpoint where this is not consistent with the purpose of the plan you purchased.

Where Services are advertised with "unlimited", "unmetered", or similar attributes, such attributes are subject to reasonable fair-use thresholds intended to prevent abuse and to protect platform performance for all customers. We may contact you to discuss usage that materially exceeds typical patterns and, where necessary, require a plan upgrade, a custom arrangement, or migration to a more suitable Service.

Unless explicitly permitted in the description of the plan you purchased, the following workloads are prohibited:

• cryptocurrency mining, including CPU and GPU mining, mining-pool nodes, and any workload primarily designed to compute proof-of-work;
• "stresser", "booter", or similar load-generation services offered to third parties;
• public Tor exit nodes (Tor relays and bridges may be permitted on a case-by-case basis at our discretion);
• public open proxies, public VPN endpoints offered to anonymous third parties, or anonymisation services lacking abuse-handling capabilities;
• IRC servers or other interactive services that are commonly abused, unless properly operated and monitored;
• workloads that involve sanctioned parties, sanctioned jurisdictions, or otherwise breach EU/UN/UK/US/Dutch sanctions or export-control rules;
• gambling, betting, lottery, adult, pharmacy, or financial-services workloads that lack the required licences in the relevant jurisdiction.

We may, at our discretion, require additional information, impose additional safeguards, or refuse to host any workload that we consider high-risk for our infrastructure, our network reputation, or our other customers.

We respect intellectual property rights and expect our customers to do the same. You must not use the Services to host, store, link to, or distribute Content that infringes copyright, trademark, patent, trade-secret, or other intellectual property rights.

We accept and process good-faith infringement notices submitted in writing to abuse@quicksrv.io. A valid notice should include:

• identification of the allegedly infringing material and its location (URL, IP address, file path, or equivalent);
• identification of the protected work or right;
• a statement that the complainant has a good-faith belief that the use is not authorised by the rights holder, an agent, or the law;
• accurate contact details of the complainant or their authorised representative;
• a statement, under penalty of perjury or equivalent, that the information in the notice is accurate and that the complainant is authorised to act; and
• a physical or electronic signature.

We may forward complaints to the relevant Customer, require remediation within a reasonable deadline, and, in the absence of timely remediation, restrict, isolate, or remove the offending Content or Services. Repeat infringers may have their accounts terminated.

You are responsible for the conduct of your End Users and for any Content uploaded, generated, transmitted, or hosted through your account, regardless of who created or uploaded it. If you allow third parties to use the Services through your account, applications, or websites, you must:

• ensure they are bound by terms at least as protective as this AUP and the Terms of Service;
• maintain an effective abuse-handling process, including a working abuse contact and reasonable response times;
• act promptly upon becoming aware of any Abuse;
• cooperate with us in investigating and resolving complaints.

Failure to maintain effective abuse handling is itself a violation of this AUP.

If you become aware of any conduct or Content on our infrastructure that may violate this AUP or applicable law, please report it to abuse@quicksrv.io. A useful report includes:

• the type of abuse (e.g. spam, phishing, malware, copyright, DDoS, illegal content);
• the affected IP address, domain, URL, or service;
• relevant evidence such as headers, logs, timestamps (with time zone), screenshots, or sample messages;
• your contact details so we can follow up if needed.

We treat abuse reports as confidentially as reasonably possible, but we may need to share relevant information with the customer concerned, upstream providers, law-enforcement, or other affected parties to investigate and resolve the issue.

We may, but are not obliged to, investigate suspected violations of this AUP. In doing so, we may:

• review logs, network flows, configurations, and metadata associated with the affected Services;
• access Customer Content only to the extent strictly necessary to investigate, contain, or mitigate the suspected violation, or where required by law;
• request information or evidence from the Customer, including identity verification, proof of consent for mailing lists, licences, or beneficial-ownership information;
• consult with upstream providers, peers, security researchers, payment providers, or law-enforcement, where appropriate.

You agree to cooperate in good faith with reasonable requests in connection with such investigations. Failure to cooperate within a reasonable deadline is itself a violation of this AUP and may justify suspension or termination.

We aim to apply enforcement proportionately, taking into account the nature and severity of the violation, the impact on third parties, the Customer's history, and the responsiveness of the Customer. Available measures include, without limitation:

• informal warning and request for remediation within a defined deadline;
• temporary rate-limiting, null-routing, or traffic filtering;
• removal, isolation, or disabling of specific Content, services, or IP addresses;
• suspension of the affected Service or the entire account, with or without prior notice;
• termination of the account in accordance with the Terms of Service;
• reporting to upstream providers, payment providers, RBL/DNSBL operators, or competent authorities;
• recovery of costs, fees, and damages incurred as a result of the violation.

For severe violations — including, without limitation, child sexual abuse material, active attacks against third parties, large-scale phishing or malware operations, or activity creating an immediate risk to our infrastructure, our network reputation, our other customers, or third parties — we may take immediate action without prior notice, including immediate suspension or termination, null-routing, preservation of evidence, and reporting to the competent authorities. In the case of child sexual abuse material or comparable content, we will report to the relevant authorities and preserve evidence as required by law.

Violation of this AUP voids any right to a refund and does not relieve the Customer of any payment obligations under the Terms of Service.

If you believe that an enforcement action taken against your account was made in error, you may submit an appeal to abuse@quicksrv.io within a reasonable period after the action. Appeals should include the affected account, the action you are appealing, and any evidence or explanation you wish us to consider. We will review appeals in good faith but are under no obligation to reverse an action; decisions in cases involving severe violations, mandatory legal action, or repeated abuse are generally final.

We may update this AUP from time to time to reflect changes in the threat landscape, our Services, legal requirements, or our operational practices. The "Last Updated" date at the top of this AUP indicates when it was most recently revised. Material changes will be communicated in accordance with the Terms of Service. Continued use of the Services after the effective date of any change constitutes acceptance.

For all matters relating to this AUP, including reports, appeals, and questions: