Legal
Acceptable Use Policy
Last Updated: · Questions? abuse@clearstack.nl
Introduction
This Acceptable Use Policy ("AUP") outlines the acceptable and prohibited usage of the services provided by quicksrv.io, a brand of ClearStack B.V. ("Company", "we", "us", or "our"). This AUP governs the use of our Cloud VPS, Dedicated Servers, Colocation, Web Hosting (including Plesk and cPanel), Email Hosting, Transactional Mail, and any related infrastructure or services (collectively, the "Services").
By accessing or using our Services, you ("Customer", "User", or "you") agree to comply with this AUP. If you do not agree with this AUP, you must immediately cease all use of our Services. We reserve the right to modify this AUP at any time.
Company Information
quicksrv.io is operated by ClearStack B.V., registered in the Netherlands.
General Prohibitions
Customers may only use the Services for lawful purposes. The transmission, distribution, or storage of any material in violation of any applicable law or regulation—including Dutch law, European Union directives, and international treaties—is strictly prohibited.
You agree not to use the Services to:
Violate Laws
Engage in any activity that violates local, national, or international laws, including but not limited to laws relating to data protection, privacy, consumer protection, and export controls.
Promote Violence or Hate Speech
Host or transmit content that incites violence, terrorism, or discrimination based on race, ethnicity, gender, sexual orientation, religion, or disability.
Distribute Child Sexual Abuse Material (CSAM)
The hosting or distribution of CSAM is strictly prohibited and carries a zero-tolerance policy. Any such material will be immediately removed, the account terminated, and reported to the appropriate law enforcement agencies, including the Dutch National Police (Politie) and INHOPE.
Infringe Intellectual Property
Transmit, store, or distribute any material that infringes upon patents, trademarks, trade secrets, copyrights, or other proprietary rights of any party.
System and Network Security
Violations of system or network security are strictly prohibited and may result in criminal and civil liability. We will investigate incidents involving such violations and cooperate with law enforcement if a criminal violation is suspected.
Prohibited activities include, but are not limited to:
Unauthorized Access
Accessing or using any system, network, or data without authorization, including attempting to probe, scan, or test the vulnerability of a system or network.
Interference (DoS/DDoS)
Interfering with service to any user, host, or network, including executing Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks, mail-bombing, or exploiting broadcast amplifiers.
Malicious Software
Distributing, hosting, or linking to viruses, Trojan horses, worms, time bombs, ransomware, botnets, or any other malicious code.
Spoofing
Forging any TCP-IP packet header or any part of the header information in an email or newsgroup posting (e.g., IP spoofing).
Network Abuse
Using the Services (including Cloud VPS and Dedicated Servers) to conduct unauthorized network scanning, port scanning, or "sniffing."
Cryptocurrency Mining
Utilizing shared hosting, VPS, or cloud resources for the unauthorized mining of cryptocurrencies without explicit written consent from ClearStack B.V., as this causes severe degradation of shared hardware resources.
Email and Anti-Spam Policy
As a provider of Email Hosting and Transactional Mail, ClearStack B.V. maintains a strict Zero-Tolerance Policy against unsolicited bulk email and spam.
Unsolicited Commercial Email (UCE)
You may not use our Services to send UCE or spam. All emails sent must comply with the Dutch Telecommunications Act, the GDPR, and the US CAN-SPAM Act where applicable.
Opt-In Requirement
Promotional or marketing emails may only be sent to recipients who have explicitly opted in (double opt-in is strongly recommended). Proof of consent must be provided upon request.
Transactional Mail
Customers using our Transactional Mail services must ensure that outgoing emails strictly pertain to user-initiated transactions (e.g., password resets, receipts, shipping updates). Using transactional endpoints for bulk marketing is prohibited.
Blacklisting
If your actions cause our IP addresses, subnets, or domains to be listed on any recognized anti-spam database (e.g., Spamhaus, SORBS), your account may be immediately suspended. You will be held financially responsible for any costs incurred by ClearStack B.V. to delist the affected IP addresses.
Open Relays
Maintaining an open SMTP relay on any server (VPS, Dedicated, or Colocation) is prohibited.
Resource Usage (Hosting & VPS)
For Web Hosting, Plesk Hosting, cPanel Hosting, and Cloud VPS:
Fair Use
Services must be used in a manner that does not unreasonably burden ClearStack B.V.'s infrastructure. We reserve the right to limit, throttle, or suspend accounts that consume excessive CPU, RAM, disk I/O, or bandwidth, negatively impacting other users.
Storage Abuse
Shared hosting spaces may not be used for mass archiving, file sharing, or backup storage of media not directly related to the hosted websites.
Colocation and Dedicated Servers
Customers utilizing Colocation or Dedicated Server services have increased administrative control; however, the network strictly remains the property of ClearStack B.V.
Hardware Responsibilities
In Colocation, the Customer is responsible for their own hardware. ClearStack B.V. is not responsible for illegal content hosted on Customer-owned hardware, but will null-route or disconnect the hardware if it is found to violate this AUP.
Physical Access
Customers must abide by all datacenter security protocols and procedures when visiting Colocation facilities.
Enforcement and Consequences of Violation
ClearStack B.V. retains the sole right to determine whether an activity constitutes a violation of this AUP.
Suspension and Termination
We reserve the right to suspend or terminate Services immediately, with or without notice, if you violate this AUP.
No Refunds
Accounts terminated due to AUP violations will not be eligible for any refunds, including prepaid fees.
Investigation
We reserve the right to monitor our systems, investigate alleged violations, and cooperate with law enforcement. We may access and disclose any information, including user data, as necessary to protect our network, customers, and to comply with legal obligations.
Reporting Abuse
If you believe a customer of quicksrv.io is violating this AUP, please report the incident immediately.
Required Information
Please include detailed logs, headers, timestamps, IP addresses, and the specific nature of the abuse.
Response
Our abuse team investigates all reports promptly. While we may not share the specific outcome of the investigation for privacy reasons, we take all necessary steps to mitigate AUP violations.
Governing Law
This AUP and any disputes arising from it shall be governed by and construed in accordance with the laws of the Netherlands. The competent courts in Amsterdam, Netherlands, shall have exclusive jurisdiction to settle any disputes.