Legal
Privacy Policy
Effective Date: · Questions? support@quicksrv.io
Introduction
ClearStack B.V., operating as quicksrv.io ("Company", "we", "us", or "our"), is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our infrastructure services.
We operate in strict accordance with the EU General Data Protection Regulation (GDPR) and the Dutch Data Protection Act (Uitvoeringswet AVG).
Data Controller and Contact Information
ClearStack B.V. is the "Data Controller" for the account and billing information you provide to us.
Data We Collect
We collect personal data only when it is necessary to provide our Services or comply with legal obligations.
A. Information You Provide to Us
Account Information
Name, email address, physical address, phone number, and company details (KVK/VAT numbers).
Billing Information
Payment method details (processed via secure third-party gateways), billing history, and tax residency status.
Support Interactions
Records of communications via our ticket system, emails, or phone calls.
B. Information Collected Automatically
Log Data
IP addresses, browser type, operating system, and access times for security and diagnostic purposes.
Cookies
We use essential cookies to manage your session and preferences. Non-essential tracking cookies are only used with your explicit consent.
How We Use Your Data (Legal Basis)
Under the GDPR, we process your data based on the following legal grounds:
Contractual Necessity
To create your account, provide technical support, and process payments for the Services you purchased.
Legal Obligation
To comply with Dutch tax laws (e.g., storing invoices for 7 years) and respond to lawful requests from authorities.
Legitimate Interests
To prevent fraud, ensure network security, and improve our infrastructure.
Consent
For marketing communications (which you can opt out of at any time).
Data Retention
Billing Records
Retained for 7 years to comply with Dutch tax regulations (Belastingdienst).
Account Data
Retained for the duration of your active subscription and for up to 24 months after termination, unless a longer period is required by law.
Support Tickets
Retained for up to 3 years to ensure continuity of service and quality control.
Your Rights Under the GDPR
As a data subject, you have the following rights:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can update inaccurate or incomplete data via our client portal.
Right to Erasure
You can request the deletion of your data, provided it is no longer required for legal or contractual obligations.
Right to Data Portability
You can request your data in a structured, machine-readable format.
Right to Object
You can object to the processing of your data for direct marketing.
Right to Lodge a Complaint
You have the right to complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens — autoriteitpersoonsgegevens.nl).
quicksrv.io as a Data Processor
If you host personal data of your own clients on our Cloud VPS, Dedicated Servers, or Web Hosting, you are the Data Controller and we are the Data Processor.
We do not access, view, or process the content you store on our servers except as required for technical maintenance or at your explicit request for support.
We maintain robust technical and organisational measures (TOMs) to ensure the security of our infrastructure.
Data Security
We implement industry-standard security measures, including:
Encryption
SSL/TLS encryption for all web traffic and sensitive data transfers.
Access Control
Strict internal policies limiting employee access to production systems.
Physical Security
Our servers are housed in Tier III or Tier IV datacentres with 24/7 surveillance and biometric access controls.
International Data Transfers
We primarily store and process data within the European Economic Area (EEA), specifically in the Netherlands. If we use a sub-processor outside the EEA, we ensure they provide an "adequate level of protection" (e.g., via Standard Contractual Clauses).