Terms of Service

Services

means the hosting, infrastructure, network and related services offered by ClearStack B.V. under the quicksrv.io brand, including but not limited to KVM Cloud VPS hosted in the Netherlands and the United Kingdom and cPanel Hosting hosted in the United Kingdom, together with any associated control panels, APIs, dashboards, and support.

Customer Data

means any data, content, software, configurations, or materials uploaded, stored, transmitted, generated, or processed by you or on your behalf through the Services.

Order

means any purchase, upgrade, downgrade, or renewal of Services placed through the quicksrv.io website or client portal.

Billing Cycle

means the recurring period (e.g. monthly, quarterly, annually) for which a Service is prepaid.

Business Day

means Monday to Friday, excluding public holidays in the Netherlands.

AUP

means our Acceptable Use Policy, available on our website and incorporated into this Agreement by reference.

Accuracy of Information

You agree to provide accurate, current, and complete identification, billing, and contact information, and to keep this information updated at all times. We may refuse, suspend, or terminate an account where information appears false, fraudulent, incomplete, or where verification cannot be completed.

Verification

We may, at our discretion and where permitted by law, require identity, address, payment-instrument, or business verification before activating, continuing, or upgrading a Service, in particular to prevent fraud, abuse, money laundering, or sanctions violations.

Account Security

You are entirely responsible for maintaining the confidentiality of your account credentials, API keys, SSH keys, passwords, two-factor devices, and billing information, and for all activity occurring under your account, whether or not authorised by you. You must notify us without undue delay at support@quicksrv.io of any actual or suspected unauthorised access. ClearStack B.V. is not liable for any loss or damage arising from your failure to secure your credentials.

Age and Capacity

You must be at least 18 years of age, or have reached the age of majority and legal capacity to contract in your jurisdiction, to enter into this Agreement.

Sanctions and Export Controls

You represent and warrant that you, your beneficial owners, and your end-users are not subject to EU, UN, UK, US, or Dutch sanctions, are not located in a comprehensively sanctioned jurisdiction, and will not use the Services in violation of applicable export-control or sanctions laws.

One Account

Unless otherwise agreed in writing, each Customer may operate a single primary account. We may merge duplicate accounts or refuse the creation of additional accounts intended to circumvent suspensions, refunds, promotions, or fair-use limits.

Provision of Services

We will provide the Services selected by you during the ordering process with reasonable skill and care, subject to this Agreement. Our current Service catalogue consists of KVM Cloud VPS hosted in the Netherlands and the United Kingdom, and cPanel Hosting hosted in the United Kingdom. The specific resources, features, locations, and limits of each plan are described at the point of sale.

Activation

Services are typically provisioned automatically after successful payment and any required verification. We do not guarantee instant activation; provisioning may be delayed by verification, fraud screening, stock availability, or upstream provider constraints.

Beta and Promotional Services

Services or features expressly marked as "beta", "preview", "trial", "promotional" or similar are provided on an as-is basis, may be modified or withdrawn at any time, may carry reduced or no SLA, and may be excluded from refund eligibility.

Support Scope

Our technical support assists with hardware, network, virtualisation platform, and basic infrastructure issues relating directly to the Services we provide. Unless explicitly included in a managed-service plan, support does not include software development, custom application configuration, third-party software troubleshooting, migrations, website debugging, content recovery, or end-user support of your customers. Support is provided in English via the channels published on our website. Response times are targets, not guarantees, unless otherwise stated in a written SLA.

Availability

We strive to maintain high availability for our Services. Specific uptime commitments and service-credit remedies (if any) are set out in our separate Service Level Agreement ("SLA"). Service credits, where granted, are the Customer's sole and exclusive remedy for downtime or performance issues.

Planned Maintenance

We may carry out planned maintenance that may temporarily affect Services. We will use reasonable efforts to schedule such maintenance outside peak hours and to provide advance notice where practicable.

Emergency Maintenance

We may carry out emergency maintenance without prior notice where necessary to protect the security, integrity, or availability of the Services, our infrastructure, or third parties.

Exclusions

SLA commitments do not apply to downtime caused by: (a) Customer acts or omissions, including misconfiguration or breach of the AUP; (b) Customer software, scripts, or content; (c) suspension or termination in accordance with this Agreement; (d) upstream network or third-party provider failures outside our reasonable control; (e) DDoS or other malicious traffic; (f) Force Majeure events; or (g) beta, trial, or promotional Services.

Fees

All fees for Services are clearly stated during checkout. Fees are charged in advance for each Billing Cycle. We may change pricing at any time; price changes apply to new Orders and to renewals after notice has been provided in accordance with Section 20.

Taxes

Advertised prices include 21% Dutch VAT (BTW) for private customers — what you see is what you pay. For Dutch businesses, 21% BTW is itemised on every invoice (you may reclaim the input tax through your domestic VAT return). For businesses established in another EU Member State that provide a valid VAT identification number, invoices are issued net under the EU reverse-charge mechanism (Art. 44 Council Directive 2006/112/EC) — the recipient self-accounts for VAT in their own country. For customers outside the European Union, fees are exclusive of any local taxes, duties, withholdings, or levies, which remain the Customer's sole responsibility. You are responsible for providing accurate tax information; we may re-invoice or adjust prior invoices if information later proves incorrect.

Payment Methods

We accept payment by credit/debit card, bank transfer (SEPA and equivalent), Klarna, and selected cryptocurrencies, subject to availability and to the terms of the relevant payment provider. You authorise us, and where applicable our payment processors, to store payment-instrument details and to charge them for renewals, upgrades, overages, late fees, and other amounts due under this Agreement. Cryptocurrency payments are converted to EUR at the exchange rate applicable at the moment the transaction is confirmed on-chain; network, processor, and conversion fees are borne by the Customer. Services are considered paid only once funds have been irrevocably received and confirmed.

Renewals

Unless cancelled in accordance with Section 18, Services renew automatically at the end of each Billing Cycle at the then-current list price.

Late Payments

If an invoice is not paid by its due date, we may (a) suspend or terminate affected Services without further notice, (b) charge statutory interest and reasonable collection costs in accordance with Dutch law, and (c) apply a late fee where permitted. Reactivation of suspended Services may be subject to payment of outstanding amounts in full and to a reactivation fee.

Chargebacks and Reversals

Initiating a chargeback, payment reversal, or fraudulent dispute without first contacting support to resolve the issue constitutes a material breach of this Agreement and may result in immediate suspension and termination, in addition to recovery of associated costs.

Refund Policy

Due to the nature of infrastructure provisioning, KVM Cloud VPS Services are generally non-refundable once provisioned. cPanel Hosting may carry a limited money-back guarantee, subject to specific promotional terms communicated at the point of sale. Setup fees, license fees, add-ons, IP transfer fees, and amounts paid to third parties are non-refundable. Cryptocurrency payments are non-refundable in kind; where a refund is granted on an exceptional basis, it will be issued in EUR at the original transaction rate, net of any fees. Violation of the AUP, this Agreement, or applicable law voids any right to a refund.

Consumer Right of Withdrawal

Where you qualify as a consumer under EU law and the statutory right of withdrawal applies, you expressly request that the Services begin immediately upon activation and acknowledge that, in accordance with Art. 7:408 and Art. 6:230p of the Dutch Civil Code implementing Directive 2011/83/EU, the right of withdrawal lapses once performance has begun with your prior express consent, or to the extent performance has been provided you owe a proportional amount for Services rendered.

Compliance

You agree to use the Services only for lawful purposes and in accordance with the AUP, applicable laws, regulations, and the rights of third parties. You are solely responsible for all Customer Data and all activity conducted through your account, including by your employees, contractors, end-users, and visitors.

Prohibited Activities (non-exhaustive)

Without limiting the AUP, you must not use the Services to: distribute malware, phishing content, or fraudulent material; transmit unsolicited bulk communications (spam); host content that is illegal under Dutch, EU, or UK law, including child sexual abuse material, content infringing intellectual property, or content inciting violence or terrorism; launch or facilitate attacks (including DDoS, port scanning, brute-forcing) against third parties; mine cryptocurrencies on shared-resource plans where prohibited; circumvent security or usage limits; or use the Services in any manner that endangers our infrastructure, network, or other customers.

Fair Use

Where Services are advertised with "unlimited", "unmetered", or similar attributes, such attributes are subject to reasonable fair-use thresholds intended to prevent abuse and protect platform performance. We may contact you to discuss usage that materially exceeds typical patterns.

Cooperation

You agree to cooperate in good faith with lawful requests from us, our upstream providers, law-enforcement, or regulators, including providing information necessary to investigate abuse, security incidents, or legal complaints.

Backups

Unless you have purchased a specific, managed backup service from us, you are solely responsible for backing up Customer Data. ClearStack B.V. does not guarantee data retention and is not liable for data loss due to hardware failure, software bugs, configuration errors, security incidents, or user error.

Your Content

You retain all intellectual property rights to Customer Data. You grant us a limited, worldwide, royalty-free licence to host, store, transmit, copy, display, and process Customer Data solely as necessary to provide, secure, and support the Services and to comply with law.

Our IP

All right, title, and interest in and to the Services, our software, dashboards, documentation, branding, and any improvements thereto remain the exclusive property of ClearStack B.V. and our licensors. Nothing in this Agreement transfers ownership of any of our intellectual property to you. We grant you a non-exclusive, non-transferable, revocable licence to use the Services solely for their intended purpose during the term of this Agreement.

Feedback

Any feedback, suggestions, or ideas you provide concerning the Services may be used by us without restriction or compensation.

Roles

For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and the UK GDPR, where Customer Data contains personal data, you act as the Data Controller (or Processor on behalf of your own controller), and ClearStack B.V. acts as your Data Processor (or sub-processor, as applicable).

DPA

By accepting these Terms, you also accept our standard Data Processing Agreement, which governs the processing of personal data on our infrastructure, including categories of data, processing purposes, security measures, sub-processors, international transfers, and assistance with data-subject requests.

International Transfers

Where personal data is transferred outside the EEA or the UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, supplemented where required.

Privacy Policy

Our collection and use of personal billing and account information is governed by our Privacy Policy.

Reporting by You

You agree to notify us promptly of any actual or suspected security incident, compromise, or vulnerability affecting your use of the Services.

Reporting by Us

We will notify you without undue delay of any confirmed personal data breach affecting Customer Data of which we become aware, in accordance with the DPA and applicable law.

Abuse Handling

We respond to abuse complaints (including DMCA-style notices, copyright complaints, malware reports, phishing reports, and law-enforcement requests) on a good-faith basis. We may forward complaints to you, require remediation within a reasonable deadline (which may be very short for severe issues), and, if remediation is not provided, suspend, isolate, null-route, or remove offending content or Services.

No Indirect Damages

ClearStack B.V., its directors, officers, employees, affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of profits, revenue, savings, goodwill, reputation, data, opportunity, or business interruption, regardless of the legal theory and even if advised of the possibility of such damages.

Liability Cap

In no event shall our aggregate liability arising out of or related to this Agreement, whether in contract, tort (including negligence), warranty, statute, or otherwise, exceed the total amount actually paid by you to ClearStack B.V. for the specific affected Service during the three (3) months immediately preceding the event giving rise to the claim.

Allocation of Risk

You acknowledge that the fees reflect this allocation of risk and that, without these limitations, the fees would be substantially higher.

Exclusions

Nothing in this Agreement excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

Claim Period

Any claim arising out of or related to this Agreement must be brought within twelve (12) months after the cause of action arose, otherwise it is permanently barred, except where a longer period is mandatory under applicable law.

Termination by You

You may cancel any Service at any time via the quicksrv.io client portal. Unless required otherwise by mandatory consumer law, cancellations take effect at the end of the current Billing Cycle and no pro-rata refund is due for the unused portion.

Termination by Us for Cause

We may suspend or terminate your account and Services immediately, without prior notice or liability, if: (a) you breach this Agreement, the AUP, the DPA, or applicable law; (b) you fail to pay any amount when due; (c) we reasonably suspect fraud, abuse, or unauthorised access; (d) required by law, regulator, court order, or law-enforcement; (e) continued provision would jeopardise our infrastructure, other customers, or third parties; or (f) you become insolvent, file for bankruptcy, or cease operations.

Termination for Convenience

Either party may terminate this Agreement for convenience on thirty (30) days' written notice, provided that any prepaid fees for the remaining Billing Cycle remain due and non-refundable except where termination is initiated by us without cause, in which case unused prepaid fees will be refunded on a pro-rata basis.

Suspension

We may suspend rather than terminate Services where suspension is a proportionate response. Suspended Services remain billable unless and until terminated.

Terms

We may modify this Agreement, the AUP, the DPA, the Privacy Policy, and any product-specific terms at any time. Non-material changes take effect upon publication. Material changes will be notified via email or through the client portal at least thirty (30) days before they take effect, unless a shorter period is required by law, security considerations, or regulatory change. Continued use of the Services after the effective date constitutes acceptance. If you do not accept material changes, your sole remedy is to terminate the affected Services before the effective date.

Services

We may add, change, deprecate, or discontinue Services, features, locations, or specifications at any time. Where we discontinue a Service you actively use, we will use reasonable efforts to provide advance notice and a migration path.