Legal
Terms of Service
Last Updated: · Questions? support@quicksrv.io
Introduction and Agreement
These Terms of Service ("Agreement") constitute a legally binding contract between ClearStack B.V., operating under the brand quicksrv.io ("Company", "we", "us", or "our"), and you ("Customer", "User", or "you").
By registering an account, purchasing, or using any of our Services (including but not limited to Cloud VPS, Dedicated Servers, Colocation, Web Hosting, and Email Hosting), you acknowledge that you have read, understood, and agree to be bound by this Agreement, as well as our Acceptable Use Policy (AUP) and Privacy Policy.
Company Information
quicksrv.io is a brand of ClearStack B.V.
Account Registration and Security
To use our Services, you must create a quicksrv.io account.
Accuracy of Information
You agree to provide accurate, current, and complete billing and contact information, and to keep this information updated at all times.
Account Security
You are entirely responsible for maintaining the confidentiality of your account credentials, passwords, and billing information. ClearStack B.V. is not liable for any loss or damage arising from unauthorized access to your account due to your failure to secure your credentials.
Age Requirement
You must be at least 18 years of age, or have reached the age of majority in your jurisdiction, to enter into this Agreement.
Services and Support
Provision of Services
We agree to provide the infrastructure and hosting services selected by you during the ordering process, subject to the terms of this Agreement.
Service Level Agreement (SLA)
We strive to maintain high availability for our Cloud VPS, Dedicated Servers, and Hosting services. Specific uptime guarantees and compensation for downtime (if applicable) are outlined in our separate SLA documentation.
Support Scope
Our technical support team assists with hardware, network, and basic infrastructure issues. We do not provide software development, custom configuration, or website debugging unless explicitly included in a managed service plan.
Billing, Payments, and Refunds
Fees and Taxes
All fees for Services are clearly stated during checkout and are exclusive of applicable taxes (such as EU VAT) unless otherwise noted. VAT will be applied based on your country of residence in accordance with EU regulations.
Payment Terms
Services are billed on a prepaid basis (monthly, annually, etc.). Invoices are generated prior to the start of the next billing cycle.
Late Payments
Failure to pay an invoice by the due date may result in immediate suspension or termination of Services. A late fee may be applied to overdue accounts.
Refund Policy
Due to the nature of infrastructure provisioning, Colocation, Dedicated Servers, and Cloud VPS are generally non-refundable once provisioned. Standard Web Hosting may carry a limited money-back guarantee, subject to specific promotional terms. Violation of the AUP voids any right to a refund.
Customer Obligations and Acceptable Use
Your use of the Services is strictly governed by our Acceptable Use Policy (AUP).
Compliance
You agree to use the Services only for lawful purposes and in accordance with the AUP.
Content Ownership
You retain all intellectual property rights to the data, software, and content you host on our infrastructure.
Backups
Unless you have purchased a specific, managed backup service from us, you are solely responsible for backing up your data. ClearStack B.V. does not guarantee data retention and is not liable for data loss due to hardware failure, software bugs, or user error.
Data Protection and Privacy (GDPR)
Data Processor
For the purposes of the General Data Protection Regulation (GDPR), if you are storing personal data of EU citizens on our servers, you are the Data Controller and ClearStack B.V. acts as the Data Processor.
Data Processing Agreement (DPA)
By accepting these Terms, you also agree to our standard DPA, which governs the processing of personal data on our infrastructure.
Privacy Policy
Our collection and use of your personal billing and account information are governed by our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by applicable Dutch and EU law:
No Indirect Damages
ClearStack B.V., its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption.
Liability Cap
In no event shall our aggregate liability arising out of or related to this Agreement exceed the total amount paid by you to ClearStack B.V. for the specific Service in the three (3) months preceding the event giving rise to the claim.
Suspension and Termination
Termination by You
You may cancel your Services at any time via the quicksrv.io client portal. Cancellations take effect at the end of the current billing cycle.
Termination by Us
We reserve the right to suspend or terminate your account and Services immediately, without prior notice or liability, if you breach any term of this Agreement or the AUP, or for non-payment.
Data Deletion
Upon termination of an account, ClearStack B.V. reserves the right to immediately delete all Customer data associated with the terminated Services.
Modifications to Terms
We reserve the right to modify this Agreement at any time. We will notify you of any material changes via email or through the quicksrv.io client portal. Continued use of the Services after such modifications constitutes your acknowledgement and acceptance of the updated terms.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, Netherlands.